Perton Manor
Specialist Care for People Living with Complex Mental Health Needs
Meet the Team
Juliet Briggs
Owner
Juliet Briggs is the owner of Capulet Care and the homes and services that fall under its management.
She is supported by a Central management Team which consists of Operations, Finance, Clinical services, Specialist Care, HR, admin services and Training.
This team of Directors and Managers support the homes from a higher-level perspective to ensure that high quality care is being delivered, they are compliant, and they run effectively.
Each nursing home has its own management team to ensure the smooth running of the home. The Home Manager, Clinical Nurse Manager and Care Manager are supported by the nursing team and a large care team who have either completed Health & Social Care Diplomas in care or are registered on a programme at present. In addition to the extensive care provided, each home also has dedicated living well, housekeeping, kitchen, maintenance and admin teams.
Juliet Briggs has been a Registered Manager since 2001. She is a Registered Nurse who holds a Bsc (Hons) Health Studies, Diploma in Management studies and the Registered Managers Award. She became a Registered Nurse in 1987 and graduated to NHS and private hospital management before becoming a Registered Manager.
Juliet founded Capulet Care to provide a central brand and support operation for her homes. In Capulet Care she has formed a central management team to provide that support.
Steven King
Home Manager
Steven was introduced at Perton Manor as the Home Manager in September 2022, bringing with him 25 years of experience of working within the care home sector. Steve is a Registered Nurse in Adult care and qualified back in 2004 having trained at the University of Wolverhampton.
Steve is very proud of the fact that his career in care homes stemmed from working in the capacity of a Health Care Assistant for 5 years, and it was this foundation that inspired him to pursue a career in nursing. Following graduation, Steve worked as a registered nurse in a specialist home for younger adults who had suffered Acquired Brain Injuries, or who were born with degenerative neurological disorders such as Huntington’s Disease, Multiple Sclerosis and Motor Neurone Disease. Steve finally decided to move into dementia care and Home Management in 2009 and since this time he was worked in the capacity of Operations Support Manager and eventually a Regional Director of Operations for a large corporate care provider.
Steve was attracted to Perton Manor after reading about the values and culture which we embrace, along with the goals and vision of the company. Having worked for very large care providers, Steve was inspired by the stories of success we had achieved for some of our very complex residents and was keen to move into a work environment that was more person centred and where the focus was always around providing outstanding care for our residents in the least restrictive way.
“Perton Manor has reminded me of how the core values of our profession should be applied into the care service our residents receive. The team have shown me nothing but ‘Kindness’ and ‘Fairness’ in all aspects of their daily interventions, which is being led by a central management team who thrive on ‘Ambition’ and ‘Collaboration’ at their core. This has undeniably reinvigorated the passion and motivation for care that originally brought me into this wonderful profession.”
Emily Curtis
Care Manager
Emily was promoted into the role of Care Manager in 2021, following a company restructure. She had steadily maintained the role of Assistant Care Manager in the 4 years prior to this, gaining valuable skills and knowledge which made the transition to Care Manager as smooth as possible.
Emily manages and supports the Care Team day-to-day, prioritising client welfare, overseeing and contributing to exceptional standards of care delivery for every person in our care.
She has a wealth of experience within the Social Care sector, and a strong passion for dementia and mental health care, fuelling her dedication to continue her own personal and professional development, as well as supporting the same objective within the team she manages.
She is currently working towards her Level 4 Diploma in Adult Care and continues to broaden her skills and knowledge.
“When I joined, I was told of the potential career progressions and opportunities within the company but never thought I would be where I am now.”
Amy Hannon
Acting Assistant Care Manager
Amy took on the role of Acting Assistant Care Manager in 2022, after working her way up the ranks from Care Practitioner, where she began when joining the company in 2014.
After developing her skills within the Care Practitioner role, Amy was promoted to Senior Care Practitioner in 2017. A further promotion to Care Team Lead followed shortly after this. The Care Team Lead role required taking responsibility for allocating duties to care staff, completing staff supervisions and overseeing the efficiency and care practice delivered on shift.
Amy went on to complete a Level 3 Diploma in Health & Social Care within the company, allowing her to develop further and gain a more in depth understanding of the client group she was working with.
Amy then had a period of Maternity Leave in 2018, but returned to her role of Care Team Lead shortly after.
“I have built on my knowledge and skill since joining the company and appreciate the opportunities that have been provided for me. I enjoy learning new things every day and being able to broaden my knowledge surrounding care and the company. Every day is different here and I look forward to what the future holds”.
Natasha Byram
Clinical Nurse Manager
Natasha was appointed as Clinical Nurse Manager (CNM) at Perton Manor, at the beginning of 2022. Thriving within her role, she was promoted to working as CNM across both Perton Manor and the sister home Woodford House, in June 2023.
Attaining her RNLD Nursing qualification in 2009, Natasha spent 4 years working with people living with a diagnosis of learning disability, mental health and challenging behavioural needs. In 2013, she began working with people living with Dementia.
Joining Woodford House, in 2016, Natasha went on to attain a Level 5 Diploma in Leadership and Management the following year.
Making the decision to pursue other avenues, Natasha spent a short time away from the company in 2021, but was quickly keen to return and approached the company, who were eager to re-recruit her.
Following her return, Natasha completed the Professional Nurse Advocacy Programme at Worcester University in 2022, which was launched in 2021 following the 3rd wave of Covid-19. The course provided those on the programme with skills to facilitate restorative supervision to their colleagues and teams, in nursing and beyond – The start of a critical point of recovery for patients, services and workforces.
Natasha continues to develop her clinical skills and is committed to leading our dedicated team of Nurses to further enhance their skills, continuing the delivery of a second-to-none service.
“I enjoy working with individuals and their families to make a difference, no matter how big or small. No two days are the same and each day brings new challenges for the homes and for me, helping me to develop as a person and within my role”.
Lucy Young
Senior Nurse
Lucy was appointed as Perton Manor’s Senior Nurse in January 2024.
Lucy is responsible for overseeing the performance standards and multi-skilled care delivery of all Registered Nurses within her team, ensuring the department runs efficiently and professionally at all times. She works closely with the Home Manager on a day-to-day basis, communicating all required information related to client care and the nursing team. She regularly liaises with internal and external professionals as part of a Multi-Disciplinary Team, tailoring and reviewing person-centred care plans to the individual needs of each client, according to the home’s ethos and therapeutic approach to practice.
In addition, Lucy undertakes regular close consultation with our in-house Dementia Services Specialist, providing information for the Decision Support Tool (DST), which is used to record evidence of individual care needs for funding assessments carried out by CHC assessors. Lucy is also responsible for departmental compliance, auditing, and management of the nursing rota.
Lucy qualified as an RGN in 2017, working as a Community Nurse, a Practice Nurse, and then becoming a PIP assessor. However, she found working in a remote role as an assessor entailed a less ‘hands on’ approach, and quickly yearned to return to an environment where she could deliver direct care. In June 2023, she joined the team at Perton Manor as a Registered Nurse. After 6 months, she was approached about the role of Senior Nurse, having shown her potential as an enthusiastic and confident team player. Following a successful interview, Lucy was delighted to accept the position. She now looks forward to future progression and further enhancement of her skills within the company.
“The most fulfilling aspect of Nursing for me, is being able to deliver vital care and advocate for vulnerable people who need our support. My team and I are passionate about supporting our clients and their families, placing emphasis on their individual wishes from the moment they come through the doors.”